We fill purchased merchandise orders within 3 business days from receipt of the order. Unless otherwise specified, we ship orders via UPS, Fedex, USPS or USPS priority package.

We take great care when sending goods. We are actively avoiding excessive packaging. We are all about empowering you to live an earth-friendly, low waste, plastic-free lifestyle. Any packaging from us is recycled or recyclable. Even the packaging peanuts we use break down in water.

We shall deliver the goods to the address you specify for delivery. You are responsible for making arrangements to receive the goods and where goods are held at the post office or delivery depot due to no one being there to sign for them, you are responsible for collecting the goods promptly. It is important you supply an accurate address.

Please note; if you are returning an item for whatever reason you must use UPS or Fedex priority package delivery, if not, you are accepting full responsibility if the item gets lost in transit and FILLUP is not obliged to replace this item.

For some items, we also offer free local pickup at our shop, located at 8600 Sunset Blvd, West Hollywood, CA 90069.

To take advantage of this option, select the "Free Local Pickup" option during checkout.

For any questions, please reach out to info@shopfillup.com.